Presentation Design
Zip Co
Voice of the Customer Presentation
Voice of the Customer was a monthly, organisation-wide presentation that shared insights from customer conversations and feedback with teams across the business. With a broad audience spanning mid-level to senior employees, the information needed to be clear, credible and easy to act on.
Voice of the Customer was a monthly, organisation-wide presentation that shared insights from customer conversations and feedback with teams across the business. With a broad audience spanning mid-level to senior employees, the information needed to be clear, credible and easy to act on.
Design Approach
The existing deck lacked a consistent visual structure, with slide styles changing between presenters. I created a cohesive template system aligned with the company’s brand guidelines, giving every presenter a clear framework while creating a more polished and unified experience. I used hierarchy, layout and concise content blocks to prioritise the key insights rather than overwhelming audiences with text. Custom illustrations and supporting imagery helped break up information, improve pacing and make complex feedback easier to follow.
The existing deck lacked a consistent visual structure, with slide styles changing between presenters. I created a cohesive template system aligned with the company’s brand guidelines, giving every presenter a clear framework while creating a more polished and unified experience. I used hierarchy, layout and concise content blocks to prioritise the key insights rather than overwhelming audiences with text. Custom illustrations and supporting imagery helped break up information, improve pacing and make complex feedback easier to follow.
Outcome
The refreshed presentation elevated the professionalism of the Operations team and turned a dense internal report into a more engaging communication tool. Regular positive feedback from viewers showed that the clearer, more considered design improved how the content was received each month.
The refreshed presentation elevated the professionalism of the Operations team and turned a dense internal report into a more engaging communication tool. Regular positive feedback from viewers showed that the clearer, more considered design improved how the content was received each month.
