Training Resource Design
Zip Co
App Walkthrough
I designed a visual app walkthrough for Zip Co.’s Customer Service team to support both onboarding and day-to-day customer assistance. The resource gives employees a clear understanding of the app’s features and navigation without requiring direct access to it.
I designed a visual app walkthrough for Zip Co.’s Customer Service team to support both onboarding and day-to-day customer assistance. The resource gives employees a clear understanding of the app’s features and navigation without requiring direct access to it.
Design Approach
Rather than creating a text-heavy guide, I used app imagery, colour and visual hierarchy to turn each process into a clear step-by-step journey. Screen visuals provide essential context, while structured layouts and colour cues guide attention to the information that matters most.
Rather than creating a text-heavy guide, I used app imagery, colour and visual hierarchy to turn each process into a clear step-by-step journey. Screen visuals provide essential context, while structured layouts and colour cues guide attention to the information that matters most.
Outcome
The walkthrough became an easy-to-reference training tool for new team members and a practical resource for staff supporting customers through the app. The visual format makes complex instructions quicker to understand, follow and explain.
The walkthrough became an easy-to-reference training tool for new team members and a practical resource for staff supporting customers through the app. The visual format makes complex instructions quicker to understand, follow and explain.
